Korbitec is a leader in the legal industry with its flagship document assembly solution, ACL (Automated Civil Litigation.) A strategic asset that drives our success is our people. We don’t always have positions open, but we are interested in meeting potential candidates who are dynamic, energetic and interested in furthering their career in a positive work environment.
No phone calls please! Send us your resumé by clicking here.
Korbitec Inc. is an equal opportunity employer committed to diversity in our workforce and equal access to opportunities based on merit and performance.
CURRENTLY LOOKING FOR:
TRAINER/CUSTOMER SUPPORT REPRESENTATIVE
- Conducting training of Korbitec’s automated legal software usage in both a “class-room” and 1-on-1 setting, to legal assistants, law clerks, lawyers and system administrators.
- Ongoing follow-up with trainees to ensure that they become as productive as possible with the software which may consist of onsite visits at a firm, client meetings or refresher trainings.
- Working with the system administrator and other key personnel at a law firm to ensure that the software is optimally configured, and customized where appropriate to best meet the law firm’s specific requirements with respect to their Civil Litigation document production process.
- Ensure customer needs are met relating to implementation, training, usage and adoption of software by conducting the following:
- Reporting back software requirements to Korbitec’s product development team;
- Reporting client specific customizations;
- Overseeing the implementation of these customizations.
- Address customer issues in Help Desk capacity as software Support Representative.
- Test new versions of software in addition to client customizations.
- Research and learn new jurisdictions as Korbitec expands into different provinces.
- Help prepare and assemble user manuals/guides for new and existing products.
- Assist sales in presentations/demonstrations to new clients.
- Must have a valid driver’s license.
- Must be able to travel overnight.
In addition to the above, we may call upon you to assist with any other reasonable tasks which need to be carried out.