(416) 363-1650


Company Description:

Korbitec is a leader in the legal industry with its flagship document assembly solution, ACL (Automated Civil Litigation.) A strategic asset that drives our success is our people. We don’t always have positions open, but we are interested in meeting potential candidates who are dynamic, energetic and interested in furthering their career in a positive work environment.

About Us…

Located downtown Toronto in the financial district, Korbitec Inc. (www.korbitecinc.com) is a leader in legal software automation development. Our flag-ship product – Automated Civil Litigation (ACL) – is used by thousands of lawyers and assistants throughout the Province of Ontario, Alberta and British Columbia, producing over hundreds of thousands of documents per year.

Korbitec Inc. is an equal opportunity employer committed to diversity in our workforce and equal access to opportunities based on merit and performance.


ACL Trainer & Customer Support Representative

TITLE:                       ACL Trainer & Customer Support Representative 

                    Full-time, permanent

SALARY:                   Commensurate with experience and education


Job Description:

  • Conduct training of Korbitec’s Automated Civil Litigation (ACL) software usage in both a “classroom” and 1-on-1 setting, to legal assistants, law clerks, paralegals, lawyers and system administrators.

  • Ongoing follow-up with customers to ensure that they become as productive and adoptive as possible with the software, which may consist of frequent onsite visits to firms, ad-hoc client meetings, floor support, and refresher training.

  • Working with the ACL administrator and other lead personnel at firms to ensure that the software is optimally configured / customized to best meet their requirements.

  • Ensure customer needs are met relating to implementation, training, usage and adoption of software by conducting the following:

    • Reporting back software requirements to the product development team;

    • Reporting client specific customization’s

    • Overseeing the implementation of these customization’s.

  • Address customer issues in a Help Desk capacity as software Support Representative.

  • Test new versions of software in addition to client customization’s, as well as court documents/letters as they are changed/added.

  • Part of the sales team conducting demos, lunch and learn presentations, etc.

  • Must have a valid driver’s license and a means/willingness to travel within Canada.


  • Comprehensive understanding of Ontario litigation/family law and willingness to research other jurisdictions as ACL expands into different provinces; currently in ON/AB/BC.

  • Positive and upbeat attitude.

  • Excellent communicator.

  • Strong organizational and time management skills with attention to details.

  • A strong customer service mindset.

  • Self-starter, quick learner, motivated, disciplined and focused.

  • Team player.

  • Proficiency in Excel and Word.

  • Must be able to travel to Alberta/British Columbia and/or within Ontario for a minimum of 1-2 weeks per month (may not be consecutive).

  • Access to a reliable vehicle.

  • Experience as a software product trainer is an asset.

  • Knowledge of Alberta law is an asset.


  • Post-secondary graduate.

  • Experience working in a law office as a law clerk/paralegal.

  • 3+ years of related experience.

Business Development Manager


Reports To:         Vice President, Sales


Reporting to the Vice President of Sales the role of the Business Development Manager is to identify key prospects and close new sales of our flagship Automated Civil Litigation (ACL5) solution with law firms and corporations in the Ontario market.


Relative Importance Factor (%)


·         Gain an intimate knowledge and understanding of the ACL5 software solution and value proposition.

·         Qualify key prospects by conducting needs analysis meetings by phone and in person.

·         Deliver ACL5 demos on-site, remotely and at trade shows.

·         Where possible utilize existing network for leads and referrals.

·         Build customer relationships in an effort to better learn the needs and demands of the customer with the goal of increasing adoption of the ACL5 software solution within the firm.

·         Work collaboratively with colleagues in end-user product training, customer service, and product support.

·         Update and maintain relevant sales activities and sales forecasts in Salesforce.com.

·         By virtue of the relationships developed and experience and knowledge gained contribute to the development of new features in ACL5.

·         Report back on any software requirements that may need to be addressed by the company’s product development team.

·         Contribute to budget and forecast development.


·         Fulfill administrative responsibilities as required including updating and maintaining relevant sales activities and sales forecasts in Salesforce.com.

·         Prepare sales proposals and sales plans as required


·         Continuous professional and educational development to enhance product knowledge and professional selling skills.


In addition to the above, we may call upon you to assist with any other reasonable tasks.

From time to time your duties and responsibilities will be reviewed in consultation with yourself and adjusted where appropriate.


Education:  A Bachelor’s degree is required or equivalent combination of education and experience.


  • 3+ years of external sales experience in a B2B environment, preferably in software solutions.

  • Experience selling to legal and/or professional services firms a strong asset.

Other Knowledge, Skills, Abilities or Certifications: 

  • Sales Skills Knowledge based courses such as Strategic Selling, S.P.I.N., Great Demo, etc.

  • Proficient MS Office skills, specifically Word, Power Point and Excel.

  • Knowledge and use of Salesforce.com or other CRM tools.

  • Must have excellent oral and written communication skills coupled with strong presentation and interpersonal skills.

  • A proven track record of opening doors and uncovering sales opportunities.

  • Must be a self-starter, well organized and can work both independently and in a team environment.

Key Attributes:

See – The ability to see the vision for the business.  Be customer driven and technologically savvy.

Believe – Demonstrates commitment and passion for Korbitec’s mission, resilience in the face of obstacles, agility and ability to take calculated risks.

Do – Makes business decisions willingly with a balance of speed and consideration.  Engages in projects and executes efficiently.

Own – Takes accountability for commitments.


Occasional overnight travel required.


Normal office environment.


The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They re not intended to be an exhaustive list of all duties and responsibilities and requirements.


Alternatively, please check out of job postings for GhostPractice.


Find out what it’s like to work at Korbitec:



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