ACL CAREERS

We find ACL to be a real time saver. The program is very fast and efficient.

— Eduarda Tavares | Will Davidson LLP

Join our team 

Company Description:

Korbitec is a leader in the legal industry with its flagship document assembly solution, ACL (Automated Civil Litigation.) A strategic asset that drives our success is our people. We don’t always have positions open, but we are interested in meeting potential candidates who are dynamic, energetic and interested in furthering their career in a positive work environment.

About Us

Located downtown Toronto in the financial district, Korbitec Inc. (www.korbitecinc.com) is a leader in legal software automation development. Our flag-ship product – Automated Civil Litigation (ACL) – is used by over 500 law firms throughout the Province of Ontario, Alberta and British Columbia, producing over one million documents per year.

Korbitec Inc. is an equal opportunity employer committed to diversity in our workforce and equal access to opportunities based on merit and performance.

 

xchangedocs Implementation and Onboarding Consultant

TITLE:                         xchangedocs Implementation and Onboarding Consultant
SALARY:                    Commensurate with experience and education

Who we are:

xchangedocs is an exciting new technology solution developed by the Korbicom/Korbitec group, developers of Automated Civil Litigation (ACL).  xchangedocs is extremely well-received, our user base is growing, and the enthusiasm is spreading.  As a result we are looking to add to our team, people who will work to expand our existing customer base and build on this from “qualified lead to up and running,”  and covering the entire implementation process in between.

Korbitec Inc. is an equal opportunity employer committed to diversity in our workforce and equal access to opportunities based on merit and performance.

What will you do?

In the role of xchangedocs sales and onboarding consultant, in addition to you being a key evangelist of the product, this is what you get to do:

  • Gain an intimate knowledge and understanding of the software products that we offer to the market while understanding and being able to explain the business case surrounding adoption and usage.
  • Engage in market research to identify prospects that fit in the target demographic to develop both cold and warm leads.
  • Contact prospective customers by video conferencing, telephone, and email.
  • Be able to up-sell, provide service and implement xchangedocs including remote and perhaps onsite training.
  • Assist the team with product demonstrations.
  • Guide the customer through the implementation/onboarding process which involves activation, training, customer support, and setting up the payment process; followed by after-service support.
  • Assist with improvements to content and format of spec sheets, tip sheets, videos, marketing material, etc. as well as contribute to the development of additional digital marketing and training tools to support the onboarding process.
  • Build customer relationships in an effort to better learn the needs and demands of the customer with the goal of increasing the adoption of the software.
  • Gain a productive level of knowledge to enable effective use of our contact management software (Salesforce).
  • Complete reports, as required, outlining implementation activity, adoption, usage, etc.
  • By virtue of the relationships developed and experienced gained, contribute to the development of new features in the products.
  • Report back on any software requirements that may need to be addressed by the company’s product development team.
  • Actively use proper social media channels to assist in marketing xchangedocs (LinkedIn, Twitter, etc.)

 

 What will you need?

  • Positive and upbeat attitude embracing a team philosophy.
  • Results driven with a proven ability to project a positive sales attitude.
  • Excellent phone and cold calling skills.
  • Excellent communication skills.
  • Strong organizational and time management skills with attention to detail.
  • A strong customer service mindset is essential.
  • Self-starter, quick learner, motivated, disciplined, and focused.
  • Proficiency in Microsoft Word, Outlook and Excel.
  • A comfortable and secure place to work remotely until we can return to the office.

What will you bring?

  • Post-secondary graduate
  • Customer Service, Inside Sales, Onboarding or Implementations background

What will you get?

  • To work in a positive working culture that fosters teamwork and promotes outstanding customer service.in an environment that promotes continuous improvement.
  • To be part of a charitable organization that is always striving to give back to the communities in which we work.
  • To participate with others in a company that values its customers and who’s customers value who we are and what we develop.
ACL Trainer & Customer Support Representative

TITLE:                        ACL Trainer & Customer Support Representative
TERMS:
                     Full-time, permanent
SALARY:                    Commensurate with experience and education

 

Job Description (What you get to do everyday)

  • Conduct training of Korbitec’s Automated Civil Litigation (ACL) software in both a “classroom” and 1-on-1 setting, to legal assistants, law clerks, paralegals, lawyers and system administrators.
  • Conduct training of Korbitec’s document exchange platform, xchangedocs, in both a “classroom” and 1-on-1 setting, to legal assistants, law clerks, paralegals, lawyers and system administrators.
  • Ongoing follow-up with customers to ensure that they become as productive and adoptive as possible with the software, which may consist of frequent onsite visits to firms, ad-hoc client meetings, floor support, and refresher training.
  • Working with the ACL administrator and other lead personnel at firms to ensure that the software is optimally configured / customized to best meet their requirements.
  • Ensure customer needs are met relating to implementation, training, usage and adoption of software by conducting the following:
    • Reporting back software requirements to the product development team; 
    • Reporting client specific customizations; 
    • Overseeing the implementation of these customizations. 
  • Address customer issues in a Help Desk capacity as software Support Representative. 
  • Test new versions of software in addition to client customizations, as well as court documents/letters as they are changed/added.
  • Work with the sales team conducting demos, lunch and learn presentations, etc.
  • Must have a valid driver’s license and a means/willingness to travel within Canada. 

 

Requirements (Things you will need to join our team)

  • Comprehensive understanding of Ontario litigation and/or family law and willingness to research other jurisdictions as ACL expands into different provinces; currently in AB/BC/QC. 
  • Positive and upbeat attitude embracing a team philosophy.
  • Excellent communication skills.
  • Strong organizational and time management skills with attention to details.
  • A strong customer service mindset is essential.
  • Self-starter, quick learner, motivated, disciplined and focused.
  • Proficiency in Excel and Word.
  • Must be able to travel within Ontario (including overnight trips) and possibly to other provinces from time to time.
  • Access to a reliable vehicle or ability to rent a vehicle.
  • Experience as a software product trainer is an asset.
  • Knowledge of ACL is an asset.
  • Ability to speak French an asset.

 

Qualifications

  • Post-secondary graduate.
  • Experience working in a law office as a law clerk/paralegal or even a lawyer.
  • 3+ years of related experience.

Alternatively, please check out of job postings for GhostPractice.

 

Find out what it’s like to work at Korbitec:

 

 

Send us your resumé by clicking here.

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