ACL Careers

TITLE:                        ACL Trainer & Customer Support Representative
TERMS:                      Full-time, permanent
SALARY:                    Commensurate with experience and education

Job Description (What you get to do everyday)

• Conduct training of Korbitec’s Automated Civil Litigation (ACL) software in both a “classroom” and 1-on-1 setting, to legal assistants, law clerks, paralegals, lawyers and system administrators.
• Conduct training of Korbitec’s document exchange platform, xchangedocs, in both a “classroom” and 1-on-1 setting, to legal assistants, law clerks, paralegals, lawyers and system administrators.
• Ongoing follow-up with customers to ensure that they become as productive and adoptive as possible with the software, which may consist of frequent onsite visits to firms, ad-hoc client meetings, floor support, and refresher training.
• Working with the ACL administrator and other lead personnel at firms to ensure that the software is optimally configured / customized to best meet their requirements.
• Ensure customer needs are met relating to implementation, training, usage and adoption of software by conducting the following:
  • Reporting back software requirements to the product development team; 
  • Reporting client specific customizations; 
  • Overseeing the implementation of these customizations. 
• Address customer issues in a Help Desk capacity as software Support Representative. 
• Test new versions of software in addition to client customizations, as well as court documents/letters as they are changed/added.
• Work with the sales team conducting demos, lunch and learn presentations, etc.
• Must have a valid driver’s license and a means/willingness to travel within Canada. 

Requirements (Things you will need to join our team)

• Comprehensive understanding of Ontario litigation and/or family law and willingness to research other jurisdictions as ACL expands into different provinces; currently in AB/BC/QC. 
• Positive and upbeat attitude embracing a team philosophy.
• Excellent communication skills.
• Strong organizational and time management skills with attention to details.
• A strong customer service mindset is essential.
• Self-starter, quick learner, motivated, disciplined and focused.
• Proficiency in Excel and Word.
• Must be able to travel within Ontario (including overnight trips) and possibly to other provinces from time to time.
• Access to a reliable vehicle or ability to rent a vehicle.
• Experience as a software product trainer is an asset.
• Knowledge of ACL is an asset.
• Ability to speak French an asset.

Qualifications

• Post-secondary graduate.
• Experience working in a law office as a law clerk/paralegal or even a lawyer.
• 3+ years of related experience.

TITLE:                        Business Development Manager (Alberta/BC)

TERMS:                      Full-time, permanent

SALARY:                    Commensurate with experience and education

LOCATION:              Remote Office – you will work from your home office and have the appropriate arrangement (workspace,     reliable high-speed internet, cell service, etc.)

What will you do?

• Reporting to the Vice President of Sales the role of the Business Development Manager is to identify key prospects and close new sales of our flagship software Automated Civil Litigation (ACL5) and xchangedocs with law firms and in house legal departments of corporations in British Columbia, Alberta, Saskatchewan (once available) and the N.W.T markets.
• Gain an intimate knowledge and understanding of the ACL5 and xchangedocs software solution and
  value proposition.
  -Effectively prospect and generate meetings with legal professionals through cold calling, email,
  social media, and any other means.
• Qualify key prospects by conducting needs analysis meetings by phone and in person.
• Deliver ACL5 and xchangedocs demos on-site, remotely and at trade shows.
• Where possible utilize existing network for leads and referrals.
• Build customer relationships in an effort to better learn the needs and demands of the customer with the goal of increasing adoption of the ACL5 and xchangedocs software solution within the firm.
• Work collaboratively with colleagues in end-user product training, customer service, and product
  support.
• By virtue of the relationships developed and experience and knowledge gained contribute to the
  development of new features in ACL5 and xchangedocs.
• Report back on any software requirements that may need to be addressed by the company's
  product development team
• Contribute to budget and forecast development.
• Fulfill administrative responsibilities as required including updating and maintaining relevant sales
  activities and sales forecasts in Salesforce.com.
• Prepare sales proposals and sales plans as required.
• Continuous professional and educational development to enhance product knowledge and professional selling skills.

What will you need?

• Positive and upbeat attitude embracing a team philosophy.
• Excellent communication skills.
• Strong organizational and time management skills with attention to details.
• A strong customer service mindset is essential.
• Self-starter, quick learner, motivated, disciplined and focused.
• See – The ability to see the vision for the business. Be customer driven and technologically savvy.
• Believe – Demonstrates commitment and passion for Korbitec’s mission, resilience in the face of
  obstacles, agility and professional persistence.
• Do – Makes business decisions willingly with a balance of speed and consideration. Engages in
  projects and executes efficiently to make things happen.
• Own – Takes accountability for commitments.
  What will you bring?
• 3+ years of external sales experience in a B2B environment, preferably in software solutions.
• Experience selling to legal and/or professional services firms a strong asset.
• Sales Skills Knowledge based courses such as Strategic Selling, S.P.I.N., Great Demo, etc. is
  beneficial.
• Proficient MS Office skills, specifically Word, Power Point and Excel.
• Knowledge and use of Salesforce.com or other CRM tools.
• Must have excellent oral and written communication skills coupled with strong presentation and
  interpersonal skills.
• A proven track record of opening doors and uncovering sales opportunities.

What will you get?

• To work in a positive working culture that fosters teamwork and promotes outstanding customer
  service.in an environment that promotes continuous improvement.
• To be part of a charitable organization that is always striving to give back to the communities in
  which we work.
• To participate with others in a company that values its customers and who’s customers value who
  we are and what we develop.